Shipping policy
Welcome to Baby Box Shop! We're delighted to bring our personalised baby gifts to you. To ensure a smooth shopping experience, please review our shipping policy below.
Order Cut-Off & Processing
Our order cut-off time is 3pm each day. Orders placed before 3pm are processed and dispatched the same business day. Orders placed after 3pm will be processed the following business day.
Shipping Options & Rates
We offer the following delivery options:
- Standard Delivery: delivered within 2–4 business days. Standard delivery is free on orders over the minimum spend shown in the banner at the top of our website. Where your order falls below that amount, the delivery charge is calculated and displayed at checkout before you pay.
- Premium Delivery (paid upgrade): delivered within 1–2 business days. The fee for this service is calculated and displayed at checkout.
The free delivery threshold is shown in the banner at the top of every page of our website, and the exact charge that applies to your order is always confirmed at checkout before payment is taken.
Delivery timeframes are estimates from the point of dispatch and are not guaranteed, though we work hard to meet them.
Personalised Orders
Many of our gifts are personalised to order. Because of the additional time needed to personalise these items, we're unable to guarantee a specific delivery date for personalised orders. Rest assured, we always aim to dispatch personalised items as quickly as possible.
Order Tracking
Once your order has been dispatched, you'll receive a shipping confirmation email with a link to your own branded tracking page, where you can follow your parcel's progress in real time through to delivery.
It's the customer's responsibility to monitor tracking and to contact us promptly if you notice a delay, delivery exception, or any other issue with your order, so we can help resolve it as quickly as possible.
Order Cancellations & Amendments
Once an order has been shipped, it cannot be cancelled or amended, including changes to the delivery address, items, or personalisation. If you need to change or cancel an order, please contact us as soon as possible and before our 3pm cut-off, and we'll do our best to help before it ships.
Shipping Destinations
We currently ship to addresses within the United Kingdom and internationally. For international orders, please note that additional customs duties and taxes may apply and are the responsibility of the customer.
Delivery Issues & Delays
While we take great care in packing and dispatching every order, Baby Box Shop is not responsible for items lost or damaged in transit, or for delays caused by our shipping carriers or circumstances beyond our control. If an issue arises, please get in touch with us using your tracking information and we'll help investigate.
Address Accuracy
Please ensure your shipping address is entered correctly at checkout. Baby Box Shop is not responsible for orders shipped to an incorrect address supplied by the customer.
Returns & Refunds
For information on returns and refunds, please refer to our Returns Policy.
If you have any further questions about our shipping policy, feel free to contact us. Thank you for choosing Baby Box Shop!