and returns


At Baby Box Shop, we strive to provide our customers with the highest quality products and an exceptional shopping experience. However, we understand that there may be instances when you need to return an item. To ensure a smooth and fair returns process, please review our returns policy below.

Returns Eligibility

You may return items purchased from Baby Box Shop within 14 days from the date of delivery.
To be eligible for a return, items must be in their original condition, unused, and in their original packaging.
Returns will only be accepted for items that were purchased directly from Baby Box Shop. If you purchased our products from a third-party retailer, please contact them for their specific return policy.

Initiating a Return

A Contact Customer Support: To initiate a return, please contact our customer support team at Provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process.

Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to proceed with the return.

Package Your Return: Carefully package the item(s) in their original packaging, along with any included promotional items.

Label Your Package: Clearly write the provided RA number on the outside of the package. This helps us process your return efficiently.

Ship Your Return: You are responsible for the return shipping costs. We recommend using a trackable shipping method to ensure your return reaches us safely. Please ship your return to the following address:

Unit 10 Fox Court,
Red Marsh Drive,
Red Marsh Ind. Est. Thornton,
Lancashire, FY5 4GW

Return Processing

Once we receive your returned item(s), our team will inspect them to ensure they meet our return policy criteria.

If the return is approved, we will process your refund or exchange within 7 business days, depending on the payment method used for your purchase.

Refunds will be issued to the original payment method. Please note that it may take a few days for the refund to appear in your account, depending on your financial institution.


Some items may not be eligible for return, such as personalised or customised products, perishable goods, and items explicitly marked as non-returnable.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item and will arrange for a replacement or refund, including return shipping costs.

Questions and Assistance

If you have any questions or need assistance with your return, please don’t hesitate to contact our customer support team at We are here to assist you and ensure your satisfaction.

Baby Box Shop reserves the right to update or modify this returns policy at any time. Please check our website or contact our customer support team for the most up-to-date information regarding returns.